CB Virtual Assistant Privacy Policy

Our contact details

Name: CB Virtual Assistant

Address: CB Virtual Assistant, 124 City Road, London, EC1V 2NX

E-mail: info@cbvirtualassistant.com

The type of personal information we collect

We currently collect and process the following information:

Personal identifiers, contacts and characteristics (for example, name and contact details).

Technology and IT Login details including passwords.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

In order to perform the task required by you of us.

We also receive personal information indirectly, from the following sources in the following scenarios:

From your clients and customers who contact your business while we are handling your tasks.

We use the information that you have given us in order to perform the tasks assigned

We may share this information with colleagues within CB Virtual Assistant but never to external companies or third party individuals.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us in writing by email.

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information

Your information is securely stored in password protected files and never shared.

We keep personal details (name, contact details, address, ethnicity information) only for the period we are working with you. At the end of our working partnership, we will request in writing if you wish to remain on our mailing list for future marketing and communications. If not we will then dispose your information by the last working date of our partnership.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [insert email address, phone number and or postal address] if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@cbvirtualassistant.com.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk