What We’ve Been Up To; Some Case Study Examples
It’s been an exciting few months here at CB Virtual Assistant and we’re thrilled to show you some of the progress we’ve made. We’ve been working hard to provide the best solutions for our clients and we’d like to share a few of our successes with you.
Case Study 1: Streamlining a Business Process at Limbo
Our client’s company was growing at a quick pace and customers were coming through the funnel fast. We were asked to support the customer care department and took on the exciting challenge to develop core businesses processes, that involved streamlining the CRM automations, creating a department best practice guide, planning HR support for the customer help desk, coordinating shipping and packaging processes.
We worked with them to create a streamlined, automated system that enabled them to save both time and money. Our solution allowed them to free up resources that could be better spent elsewhere in the business.
The process was a combined effort of automation as well as the human touch on the help desk. What resulted was not only a streamlined process and a reduced amount of manual labor, but greater customer retention and sales.
We continue to tweak the system, but it has provided a great foundation for the company to continue its growth. We have also continued to provide ongoing support and training to ensure the system works as expected.
Case Study 2: Website Edit and SEO at Seventeen Seconds
Our client’s website was great but needed some updating. The company had evolved and the site map and information architecture of the existing website needed to reflect where the company is today. We worked on the UX/UI design elements, focussing on the accessibility and layout of the information as well having a strong call to action.
Close collaboration with the client and some weeks later, we launched the new website and the feedback from users has been great! In a short time, we have seen an improvement in traffic visiting the site and an increase length of time users are looking at the website.
We continue to look after the website and our current focus is on SEO and content writing.
Case Study 3: Increasing Sales at Essex Health Care and SupPort
We worked with another client to increase their sales. We created a targeted marketing strategy that allowed them to reach their ideal customers and increase their conversions. We developed a comprehensive plan that included content creation, campaigns, and promotions.
We also implemented an automated system that allowed them to follow up with customers in a timely manner. This enabled them to build relationships with their customers and increase their sales. Our team provided ongoing support and guidance to ensure the system was running smoothly.
Case Study 4: Launching an Online Store – Stack House Gym
We worked with our client to optimise their online store. We developed a comprehensive plan that included website optimisation, improved usability, and targeted marketing. We also implemented a system that allowed them to track customer behaviours and take action accordingly.
Our team also provided training and support to help them get the most out of the system. We optimised their website for mobile devices and improved their checkout process to make it easier for customers to purchase from their store.
We’re Here to Help
These case studies show the power of working with an experienced team to help you reach your goals. Whether you’re looking to streamline a business process, improve your website and SEO, increase sales, or optimise an online store, we’re here to help.
Contact us today to schedule a free consultation and find out how we can help you take your business to the next level.